Pied Potter Hamelin Homepage

RETURNED CHECKS: A check that  has been returned will have a $25.00 service charge. Once a check has been returned, we may  no longer accept the business’s check but only money orders or credit card payment.
BREAKAGE: Any claims for damaged merchandise must be made with us within 3 DAYS of receipt of shipment. Hold the item along with the box an d packaging materials for 10 days if UPS issues a “call tag”.
RETURNED GOODS: No merchandise is to be returned without our permission.  We guarantee quality but if you return any goods that were sent correctly by us as ordered, there will be a 20% handling charge. Shipping and handling is not refundable. Positively no goods accepted for return after 30 days. Please include a copy of our invoice with returned  merchandise.
CUSTOM WORK: We guarantee quality but custom work is not returnable.
PAST DUE ACCOUNTS: If payment is not received within 30 days, credit will be canceled. Balances will be added to new orders and credit card payments are required. Overdue accounts are subject to a 1.5% per month finance charge, 18% annual rate plus  processing fees.
PRICING: Prices are subject to change without notice. We apologize for misquoted prices by our agents, but we must charge the current catalog prices.
CATALOG RESALE: You must contact us to discuss your inclusion of our pottery in your catalog. The description should mention “Pied Potter Hamelin” or “Kulina Folk Art”.
PICK-UP: Orders cannot be picked up at our studio and we don’t have a showroom. Please make an appointment if you want to visit with us.
OFFICE HOURS: Monday-Friday, 9:00 a.m.-5:00 p.m. EST
These are our terms and we honor no guarantees, oral or written made by our representatives or agents, without our written approval.

ORDERING: UPS shipments within 8 weeks of order unless we inform you otherwise.
BACK ORDERS: We ship back-ordered items unless you notify us.
SHIPPING CHARGES:-----------------------------------------$180
New England, Northeast, Mid-Atlantic and Ohio-------------10-12%
Central, North Central and South-----------------------------15-18%
South Central, Mountain and West----------------------------18-20%
TERMS: All orders are paid either with VISA, MASTERCARD (includes debit cards), or prepayment with a business check. We will hold the order until the check clears. We may approve a credit account if purchases exceed $750.00 a year. In that case, we